These controversies concerning the relationships among the citizenship pressure, OCBs and CCBs might be due to ways that OCBs are calculated. During the literature, OCBs have usually been described as spontaneous behaviours and rated by colleagues or leaders (e.g.two). Other-rated measurements are unable to identify the behavioural motivations fundamental OCBs1,11. https://www.youtube.com/shorts/ZsO9iQ1SGS4